CloudTalk Review - Quick Summary

What You Like the Best

• Strengthen Customer Relationships With Intelligent Call Center Software.
• Enjoy Crystal-Clear Calls.
• Start 14- Days Free Trial.

What You Dislike 

• Inability to leave feedback on a call for future reference.

Let us read the complete CloudTalk review to know more about the product in detail.

CloudTalk Reviews In Detail

Martin Malych and Viktor Vanek founded CloudTalk in 2018. Quickly grew from an embeddable click-to-call widget into an all-in-one, modern cloud communication software. CloudTalk is a corporate phone solution designed for modern businesses. CloudTalk's superior call quality and top-rated telephony solutions, trusted by over 2,500 enterprises, including DHL, Yves Rocher, Karcher, and Glovo. With 70+ advanced calling options, you can make your sales and customer support workers' lives easier. Improve prospect communication by integrating with your existing helpdesk, CRM, and eCommerce platforms such as Helpscout, Pipedrive, or Shopify.

What makes CloudTalk the best?

Discover some of CloudTalk's features, improve your connections with customers, and streamline your workflows.

• Call Center Recording Software - CloudTalk can record all calls automatically. Once the call has ended, you can listen to it from your web browser at any time and from any location. Improve customer interactions by keeping track of your team's phone conversations.
• Internal calls / Extensions - The CloudTalk interface is intuitive and straightforward, allowing you to assign each agent a 4-digit extension that is easy to remember.
• Voicemail - CloudTalk's Voicemail feature for your virtual phone system ensures that no inbound calls go unanswered, even when all agents are busy or outside business hours.
• Three-way calling - CloudTalk's 3-way calling feature makes it easier than ever to add a third participant to an ongoing call, which leads to happier customers and more closed deals.

Review on the Best CloudTalk Products

• Starter - The CloudTalk Starter plan includes the following key features:

1. Inbound and intracompany calls are unlimited.
2. Automated call distribution
3. International numbers (140+ countries) with complete call queuing.

• Essential - The CloudTalk Essential package provides the following features:

1. Advanced analytics with an unlimited history
2. Client dashboard in real-time
3. Integrations with other systems

• Expert - The CloudTalk Expert version includes the following features:

1. Call Tracking (Call Barging, Call Whispering)
2. Integration with Salesforce
3. Unlimited concurrent calls

CloudTalk Pricing.

• The price of CloudTalk scales with the number of agents: Starter: $30 per user per month (paid monthly) or $25 per user per month (billed annually), $40 per user per month (paid monthly), or $30 per user per month (billed annually) Expert: $60/month (paid monthly) or $50/month (billed quarterly) (billed annually). 

FAQ's

Is CloudTalk Legit? 

Yes, CloudTalk is an honest company. It has native connectors with most leading CRMs, helpdesks, and business tools, including Pipedrive, Hubspot, Salesforce, Zendesk, etc. With their 2-way sync solutions, you can access phone call details in your CRM or see a caller's CRM information in CloudTalk.

Is CloudTalk Worth It?

Yes, CloudTalk is well worth the investment. As soon as calls queue, it provides you with a 360° client perspective, giving you adequate time to completely comprehend and anticipate your customers' demands. Aside from that, if you sign up for CloudTalk a year in advance, you will receive a more than 30% reduction on the price of your plan.

What Is The Procedure For Requesting A Free Trial?

Provide them with your contact information, and they will send you access to a no-strings-attached free CloudTalk trial. CloudTalk allows you to make phone calls right away.

Final Thought About CloudTalk 

CloudTalk is a user-friendly phone system with over 50 advanced calling features. Customer service and sales teams at startups, SMEs, and e-commerce mostly use the software. CloudTalk, accessible via browser and desktop apps, allows sales and call center employees to make and receive phone calls from anywhere, on any device, utilizing international numbers from more than 80 countries worldwide. Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call, and many more are among the critical CloudTalk capabilities. CloudTalk offers predefined one-click connections with leading CRM, Helpdesk, and eCommerce solutions (such as Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) and connected to any other tool via an open API.

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