Freshservice Review - Quick Summary

What You Like the Best

• Right-Size Your IT Service Management Quickly.
• Empower Asset Managers With Automation And Analytics.
• Modern, Intelligent ITSM Solution.

What You Dislike 

• The ability to customize the user interface is somewhat limited.

Let us read the complete Freshservice review to know more about the product in detail.

Freshservice Reviews In Detail

Freshservice is a cutting-edge online IT helpdesk. On top of smart ticketing and asset management capabilities, including auto-discovery of new resources, powerful configuration management, and more outstanding impact analysis, the tool offers a fresh user experience. Other stuff that makes Freshservice an ideal fit for your organization's IT management needs include incident, problem, change, release, and knowledge management. Freshservice also provides an \Arcade\ gamification element. This module allows IT agents to earn points and make IT-related jobs more enjoyable to complete. By using various filters, the solution enables administrators to generate pre-defined reports for incidents and changes.

What makes Freshservice the best?

Overview of Freshservice Benefits:

• This service desk software is cloud-based, simple to install, low-maintenance, and runs on autopilot. Customers may log in from any device, from any location, and provide superior IT assistance to their users 24/7 a day, seven days a week.
• Freshservice features flexible price options that scale to the size of the business, depending on what the user requires.
• Its plug-and-play ITIL complies with best practices and does not necessitate the advice or consulting of an expert. The CMDB integrates all configuration elements, changelogs, and relationships.
• With field templates, the Freshservice ticketing system is entirely customizable. It also has smart notifications, service levels and escalation, and proactive alarms.
• Self-Service Portal - Enable users to look up solutions from the knowledge base and let them raise requests directly from your service desk's support portal, which is customized to reflect your brand's identity.
• Freshservice offers plug-ins for over 30 significant players in the Software-as-a-Service (SaaS) sector, including MuleSoft, Zapier, and Microsoft Flow, which connect to hundreds of other apps. Google Calendar, Slack, different Salesforce products, and Microsoft Office 365 are just the beginning.
• Service catalog - Freshservice's service catalog, designed to look and work like a modern eCommerce portal. It makes it easier for end-users to request new services. The service catalog is powered by a powerful and flexible backend, letting IT teams quickly add/remove/edit service items.

Review on the Best Freshservice Products

Select the most appropriate plan for your digital transformation journey.

• Growth - For growing businesses across their LOBs.
• Pro - ITSM + ITOM + Project Management for large organizations.
• Enterprise - It is a service management solution for enterprises.

Freshservice Pricing.

• Growth - 2,499/agent/month, billed annually.
• Pro - 3,999/agent/month, billed annually.
• Enterprise - 4,999/agent/month, billed annually.

FAQ's

Is Freshservice Legit? 

Freshservice is a reputable company. Its IT helpdesk solution includes asset management, CMDB management, knowledge bases, and other features. It is an excellent enterprise IT solution worth looking at, with advanced feature support and an easy-to-use UI.

Is Freshservice Worth It?

Yes, Freshservice is an excellent investment. Freshservice is cloud-hosted, which means it requires virtually no upkeep while keeping data secure and the system entirely automated. Its customizable price levels are adjustable to its clients' development and demands, with a free plan (Sprout) available to accommodate teams of up to three agents.

Do Freshservice Offer Any Discounts?

Yes. Non-profit organizations, educational institutions, and large teams can take advantage of Freshservice's discounts. For personalized pricing, email [email protected].

Final Thought About Freshservice 

Freshservice is a well-known cloud-based customer service platform developed to help businesses of all sizes to provide excellent customer service. It offers ready-to-use ITIL that adheres to best practices without the requirement for costly consultations or expert opinions. Its primary features include a robust ticketing system, an easily accessible knowledge base, asset discovery, and a CMDB. Furthermore, the software consists of vendor management, incident management, problem management, change management, and release management features. With Freshservice in your toolkit, you will be able to correctly track adjustments and resources, allowing you to examine the risk and potential impact for each of them. It is how you may create your rollback plan for unplanned and unexpected changes and make CAB approval requests from the same platform.

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