Freshdesk Review - Quick Summary

What You Like the Best

• Accelerate Customer Experience Innovation
• Deliver Field Service That Remote Agents Trust
• Answer Support Calls Effortlessly

What You Dislike 

• Creating new customized reports requires extensive knowledge and relevant training for users.

Let us read the complete Freshdesk review to know more about the product in detail.

Freshdesk Reviews In Detail

Freshdesk is a cloud-based helpdesk platform that enables businesses of all sizes to provide excellent customer service. The Freshdesk turns email, web, phone, chat, and social requests into tickets and unifies ticket resolution across channels. Freshdesk also includes pre-installed tools such as an AI-powered support chatbot, predictive assistance capabilities, and field service management. Over 150,000 customers, including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, and QuizUp, rely on Freshdesk to provide exceptional and seamless customer service.

What makes Freshdesk the best?

The key benefits of using Freshdesk are as follows:

• Intuitive User Interface - Because of the smooth and easy user interface, setting up an account on Freshdesk and becoming acquainted with the service is a breeze.
• Omnichannel capabilities - Keep track of all email, online, phone, chat, and social media requests in one place. And automatically dispatch inquiries from diverse channels to the appropriate agents.
• Improved productivity - Freshdesk grew up to assist agents in being productive at all times. It includes robust automation that decreases repetitive chores.
• Enhanced Skills- Increase the functionality of Freshdesk by integrating tools from the Freshdesk marketplace, which contains over 500 apps like Salesforce, Jira, WordPress, and Shopify.
• Round-the-clock assistance - Freshdesk provides email, phone, and chat support 24 hours a day, seven days a week.

Review on the Best Freshdesk Products

• Growth- Using their Growth version, you may loop in teammates for a discussion immediately inside the ticket for full context.
• Pro You can monitor field team performance with specifically crafted Field Service Management reports using their Pro version.
• Enterprise - Share ownership of tickets with other teams without losing visibility or access to them. Allowing teams to work on the issue concurrently and stay updated on ticket progress by accessing their Enterprise version.

Freshdesk Pricing.

• Growth- $18/agent/month payable monthly or $15/agent/month billed annually
• Pro- $47/agent/month invoiced monthly or $39/agent/month billed annually
• Enterprise- $83/agent/month payable monthly or $69/agent/month billed annually

FAQ's

Is Freshdesk Legit? 

Yes, Freshdesk is legitimate. Freshdesk makes it quick and straightforward for businesses to satisfy their customers and workers. They accomplish this by taking a novel approach to developing and providing software-as-a-service that is cost-effective, easy to use, and tailored to the end-user.

Is Freshdesk Worth It?

Yes, Freshdesk is worthwhile. Unlike traditional software, Freshdesk creates technology that works for everyone, making it simple for IT, customer care, sales, marketers, and HR to execute their jobs and delight their customers.

Is it Easy To Upgrade or Downgrade Your Subscription?

Yes, you have the option to upgrade your subscription immediately. You can downgrade or cancel your subscription once the subscription period has expired. Go to 'Plans & Billing' in your Freshdesk account.

Final Thought About Freshdesk 

Freshdesk is a SaaS-based customer service software that provides organizations with everything they need to provide excellent customer service, including omnichannel capabilities, automatic ticket routing, in-depth reporting, self-service choices, SLA management, and much more. Freshdesk integrates requests received via email, phone, web, chat, and social media, allowing your team to keep on top of all discussions in a single perspective. It also provides agents with a consistent user experience, allowing them to remain productive at all times. Unlike other industry products with excessive pricing tiers and hidden expenses, Freshdesk is reasonably priced and offers a free forever plan with unlimited agent seats.

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